Recently, a bolt, 64mm long, 6mm diameter dropped out from under my Lay-Z-Boy powered recliner sofa. Do I need a transformer and cord for each of these? just recently, on my side, the footrest doesn’t go all the way down unless i push it down. They are probably the best investment you can have at home to fix most common power-recliner issues. Nothing…then I saw your post and turned it upside down, that is one HEAVY chair…there was a sock jammed into the one side. I screwed up when I put 120V directly to the y connector because I did not find the power adapter under the leg rest. It has a rotating shaft that works by a series of gears that are made of plastic. Even the smallest power surges may damage some if not most parts of your chair. We promise! If even after using a power surge, the motor or any part of the recliner shorts – then you’ll need to fix it in any way. If it clicks only once, it is most likely the transformer. We have an electric, push button, double recliner sofa that’s a couple of months old. The part number on the switch is KW12-5 . This is a low voltage system, so do not worry about splicing the wire if it has been cut. Do you suppose it’s the motor? I am wondering if an electric recliner could be converted to a manuel recliner? If they did, it would probably be as expensive as a new recliner anyway- in addition to the labor you would provide in making the swap. A t Jackson Furniture, we don’t only make great furniture, we invest our time, energy, and dollars back into our community. John. If they break, you will need to have Ashley order you one… these mechs (leg rest sub-assembly) usually don’t have replaceable parts. You’ve found your go-to recliner … I was able to duplicate this(not easy but possible). Thanks. Post was not sent - check your email addresses! I was pressing the button and it was moving, I let go for a second, re-engaged the button aaaaaaaaaaaaaand nothing. Some of the common problems with power recliners are delivery strapping, power problems, damaged transformers, pinched wire, tension issues and power surges. ihave simmons recliner massage heat the seats never worked tried wiers both ways 2 months old whats wroung. Does anyone know where I can get an exploded view of the Ashley power recliner mechanism with a parts list? When a simple part of your recliner breaks, then it may keep working deficiently, but it will work. Please help. A new motor will be needed- and the customer service department can ship you one no matter what part of the world you live in. I have seen a bad motor unit “click” when pressing the button when the electricity is making contact, but the motor will not rotate. I recently purchased a used lazyboy in excellent condition with massager and heater that both worked. I’m getting the lights on the cup holder and the head rest to work but it is not reclining. But when an important part breaks, then the recliner won’t work at all. If someone who is larger than the chair is rated for uses it, or if it is opened and closed many times in a row… the motor can shut down from overload. We even carry single or multi-seat media recliners. My mom recently bought a secondhand leather recliner. There is a cord that runs from the transformer to the motor’s housing- it usually has a 2 pin plug on each end. I removed the jammed yarn and the recliner is working again. So at that point I figured it was the hand control and got a new one. It lies with the springs, joints and hinges which make up the system of the couch. She didn’t realize it was meant to be electric until I looked at it for her. Just remember to follow our advice and consider each one of all our recommendations, and you’ll probably get rid of whatever that’s making power recliner doesn’t work. I have a recliner I bought from Ashley about 2 years ago. I have completely dismantled recliners before checking the parts only to find out I did not have the correct thing, or the part I had was faulty… and it is really frustrating when that happens. Can they be fixed or do I need to replace all 4? Duty Cycle: Max 10%, 2min. The short connector extension has a RESET button that when pressed with the power ON reset something and now the recliners work. My mum has had a recliner for a few years, warranty has run out. p8(?). So they would not offer their line drawings to anyone, even one of their customers. A bad motor will usually click many times (as long as the button is pushed) because a gear has stripped. An electrical storm or simple power surge can fry the transformer. Keeping the wires secured to the frame also helps. If it was purchased new, call the retailer since it will be covered under warranty. This is mostly useful when the motor shuts down because there was a power surge or something similar. I’ve searched on the internet and am unable to locate anything close to this part number and the ONE80 manufacture does not have a website. They aren’t designed to work on, so replacement is usually the only option. If you have a sofa that has a transformer for each side, and one side works, simply swap transformers to verify that one is bad. Homall Manual Recliner Chair For Back Pain Review. Sometimes this will cause sparks. The transformer does not seem to have a wire that unplugs. When I try to recline the couch, the footrest moves very very slowly, and the green light flashes. We’re afraid to mess in up. The transformer will have an electric charge for quite a while after it is unplugged since their purpose is to hold that charge after stepping down the voltage to keep a consistent operating wattage. Works great after fixing the wires. I am assuming there is a shortage some where, but I don’t know for certain. © 2017 – 2020 reclinerhome.com. All the components inside an electric recliner are subject to so many problems that it is crucial always to be certain of what you can experience. My husband has back problems & has been sleeping in a recliner for years. I called ashley and they are not willing to work with me as its not under warranty. Saved a bundle, I am sure. There isn’t anything that I can see that is caught in the mechanical mechanism, and it sounds as though it’s coming from the area near the motor. The manufacturers usually do not have their own service departments or field techs. That’s why everyone loves a power recliner. It works going down but when I tried to put it back to sitting position while I was in it, it would work. Thanks for all of the information and keep me posted. If you switch them…you’ll know for sure. Once you flip the recliner over, you simply remove the electrical plugs- and then the clevis pins. Power Rate: 24V/ Max 5 Amp I have a 2-seat electric chair and one side did not work. Thank you again! The smooth is positive. I like Amazon’s pricing, Customer Service and their guarantee. Hi, my name is Joe and i have been having a hell of a time trying to figure out what is going on with my new power recliner. There appears to be wiring around the base, and has a two part button on either side. No movement, no sound. (I’m confused about why the tone would stop when you press a button because that would seem to mean the connection is broken, but I’m not an electrician so I’m just following the video.). Electric recliners have delicate transformers which can be damaged by power surges too. I have a rooms to grow power recliner and I read with starting with the control switch 1st. Call the retailer’s customer service to have the part replaced. Thanks so much for the tips! i have a lounge with 2 recliners each with its own transformer. This is most common than expected and can happen at any time. And of course, it helps you prevent any probable issue from scaling further. I can find KW12 but not the (-5). Hi There! Of course, electric recliner sofa problems can pop up randomly, so be sure to check out all of the mechanisms and take whatever precautions you can to keep these expensive seating areas working the best they can. It made the foot rest pop off the track…assuming this is some sort of safety precaution. Any other diagnoses will need to come from a technician’s inspection. the power appears to be going to it as the USB works. Most people just split the ends of the damaged wires and connect them again using electrical tape. I’m just wondering if there is any way to fix this? A ball of yarn was jammed in sofa parts causing the recliner to only go up halfway! I need new controllers for our recliners, and I’ve ascertained that what we have are OKIN 2-button, 8-pin controllers/cables. If not, you may be able to get one from Amazon by searching for “power recliner parts” to see what is available. I would think that I need to replace the motor, but I haven’t been able to locate the model. Thank you for your fast and accurate reply! Want a pair of electric recliners that adjust with the push of a button? On the circuit board there lettered by p1(?) It sounds like the mechanism itself is bent. Your email address will not be published. Both sides now do this. Hi I have a wrap around leather couch with electric recliners at each end. The more resistance it has, the more it will continue to strip and make the clicking noise. My question is how can I order a replacement part for this item. Have never had a problem. We have been on many sites trying to determine what is the correct things to buy to make his new chair work. Also, some consumers felt that the recliner was not appropriate for everyday usage. If I can find a video, I will add it to the blog. If you follow these tips, you may save $100 in labor plus parts by repairing it yourself. They don’t stop working entirely but can cause the recliner to work deficiently or have power problems from time to time. Unplugging it for 10 seconds will NOT be enough. In fact, over the past 5 years, JFI has invested over $1.5 million dollars with Habitat, the American Heart … 1- If the recliner stops working when it is in the open position, an in-line plug may have come loose. When I connect the white side of the actuator lead to the negative lead on the power supply (controller is plugged in) the controller lights up and ONLY THE DECLINE works. All of the information should be on the motor itself. Some sites that seem to specialize in recliners and repairs are a huge RIPOFF. I have searched the internet trying to find someone that fixes electric recliners, but no luck. I would appreciate any advice you can give me. Any ideas? All rights reserved. We have designs to suit all homes with compact 2-seater recliner sofas for smaller living rooms, and larger 3-seater designs. Prior to finding your site, my mind was racing on how I could get a replacement recliner sofa here today as we have family arriving to visit in a few hours. The love seat has two seats that recline, and one stopped. I have unplugged the ac power cord for over two minutes . Please send me some pictures. Thanks, HI, CAN I MAKE A POWER LIFT CHAIR ,,,,, ONLY A RECLINER ??? The controller doesn’t appear to have any power to it. Your email address will not be published. I just bought a brand new transformer power recliner. But still… The green light is green on the transformer. My screen went white! I did have to “push” it along to help it start moving at a previous incident. One thought is that the microswitch at the end of the carriage rail is getting stuck with grease or something. I believe this caused the hand control to fail. Took about a half hour it was my 1st time. How do we get it locked back down? Chair will not recline and I’m fairly certain the wires from the buttons to the motor have broken or shorted. Cannot find button. I am guessing that pressing the button on the control just completes this connection loop, and each button corresponds to a specific motor lead. This mostly happens when the recliner is handled or moved around. On internet, all I’ve seen so far are 2-button, 5-pin controllers. I will come back to this thread next time I have to disassemble… Thanks! Switches can develop an electrical short very easily. It randomly began working again, but after two weeks of normal operation, it has now begun to recline on its own, without me touching the buttons on the cushion. Any suggestions as to what might be the problem? If it is not, then your motor is not getting power. A tech can diagnose this easily. This morning it stopped in the lift position, we waited and reset it, it went back down until it was used again later this morning when it stopped in the partially reclined position. The last time I even took the motor casing apart and spliced some wires that seemed not to be connected properly (I have tone when I short these on the circuit board with a piece of metal—that means a connection, right?). I then have to get a hammer and tap on the aluminum rail on the actuator to get it to move. On the side that is stuck open, if I push the open button the light goes green. Both of them failed without using the controls, they just threw the breaker from a short circuit in the middle of watching a movie – the cords are all intact, so no cross connection at the wires. If you have an Ashley Home Furniture recliner and the motor you got is for a La-Z-Boy, the result may not be the same if you get the ideal motor for the specific model brand. Need to know the positions on PCB board, With the switch out I was able to duplicate the side load on the limit switch plunger to get the motor to stop in both directions. This side of the couch has done this before and it … I would start with the transformer, but you may want to call La Z Boy’s customer service since their warranty may cover a service call by one of their technicians. Lazy Boy recliner problems and their solutions. We have a 6 year old power reclining couch and loveseat set from Costco. I think I’m going to try adding a little grease the the limit switch plunger to see if that helps. Sometimes you can help it out by lifting on the footrest while opening it up and the gear will catch… but it will not fix the problem permanently. When you see that the recliner doesn’t respond anywhere when you touch the power button, it is very likely one of these many parts. I also tried to do the rest mentioned, waiting the 2 min and the plugging it back in the outlet. My problem is I shipped this internationally so my warranty does not cover. It sounds like you may have a bad button switch since we know half of it works. This should be the first thing you do when you bring it home, but if you haven’t done it yet, then do it now before a very minor power surge kills your frail transformer. Yeah. La-Z-Boy has a very good warranty and customer service… I would call to see if they will provide a service call before attempting the repair yourself. If not I might re-engineer it somehow. Most of the time, it is an in-line plug causing the issue. In our opinion, adding heat and massage to your recliner is the … I’m hearing the “click” when I touch the button to recline but no movement. The top part, the heat and massage work just fine. I’m overseas with the Air Force and my motor just went out…..does anyone know how to order a motor……..Paul. The Recliner Seat Is Sinking, Your Back Hurts or the Recliner Is Uncomfortable If you sit down in your chair and feel as though your seat is sinking, your back hurts or the recliner is uncomfortable, the problem is usually the padding. I called Macy’s since we didn’t purchase the warranty and they are going to have someone call us in the next couple of days but the lady on the phone said the 1 year warranty doesn’t cover the motors, just superficial stuff. We recommend always having a surge protector to prevent this. In the meantime, when I use it the bunched cushion prevents easy closure. The following issues can give you an idea of all the problems you can experience: One of the lane recliner parts that gets damaged more easily is the in-line plugs. There is a short in the recliner… your outlets are fine. It is a simple plug, and anyone can fix this. Emailed it like you requested but got bounced back. I’ve actually gone a lot deeper down the rabbit hole now… See above…. They will refer you back to a local retailer who carries their product. Here are a few things you can do to fix most of them: If your recliner footrest and backseat stop in the middle of the desired position and don’t want to move anymore, it means there’s a huge electrical issue happening. 16 Swivel Glider; 160 Glider Recliner; 160 Power Glider Recliner; 1601 Glider Heat & Massage; 1601 Power Glider Heat & Massage; 18 Swivel Recliner; 19 Power Rocker Recliner Something has caused the traveler to bind… or a short in the switch is most likely your issue. Both sides are now not working at all. I believe that you may need to get a new motor. Hi I have a power reclining love seat that I bought at hhgregg 2 years ago. So take a well-deserved … Push buttons.. nothing happens.. no sound or anything. One is for the power cord while the other is for switch. Most professionals in this market are starting to veer their sighs into maintenance because recliners can be pretty annoying. It only really gets stuck after the seat has been fully reclined for a while. There is not hard reset on this anywhere I can see. Wires are green, yellow, orange and grey. It seems that the gears inside the motor have begun to strip and slip. I have done the reset and that didn’t work. New. So, it would seem like the connection from the buttons to the motor should be really simple, and maybe 5-pins firing would be enough. I tried unplugging and re plugging everything but every time I touch the controls it just brings up the same all white and nothing works. The green light is on the power box and the green light lights up on the switch when pushing the switch to open/close. This happens to protect the internal mechanisms, wires, and motors of the product. Hope this helps. The mirco switch is a form C contact, meaning that it has a normally open and normally close contact that share the same common. You can find contact details for Southern Motion above.. ComplaintsBoard.com … Even though you may be able to do a repair, it will not be durable in the long term. Unable to open the recliner sofa: Usual problem: Many people have issues of recliner sofa not opening like they want to. I have a Prescott 4 Pc. We have 8 of them in our media room. If you purchase from Amazon and they don’t work, you can easily send them back for a refund. All seems to work OK, but worried it will break something. They will also send a tech to install it if it’s under warranty. ML8-001 Unless you’re really a hands on person, it may be best to schedule a service call with the retailer’s technician. Unfortunately I have been unsuccessful at finding a replacement switch. To really fix wiring issues with reclining mechanisms that stop mid-travel, you should focus on getting rid of any piece of wire that’s not in pristine condition. OMG!! Thanks!! I have a similar problem where the clicking comes from the motherboard adjacent to the arm control buttons. We are blessed to work with Habitat for Humanity to provide living room furniture for local homes. On the other side of the couch it’s the exact opposite. Here we go over several factors you need to know about fixing a power recliner, chair mechanisms, and more. I have a Macy’s double Ricardo sofa that just got stuck in the open position on one side. The other six chairs work perfectly and are all plugged into the same service, so it isn’t the outlets. The recliner has an issue. If you find one that was loose- reconnect it and wrap the connectors with black electrical tape to prevent this from happening again. There is a green light on each button but the side that has stopped working, the light isn’t on. I’m assuming the cushions are sagging some which is why they’ve started to make contact with the mechanical frame parts. Please suggest me. The other side still works. Many things can cause these to stop working such as Power surges, electrical storms, overload, and the mechanism cutting the wiring. Find the damaged cord and see if it has a plug: most cords are segmented so that they have a male plug on one end, and a female on the opposite end. Sorry I couldn’t help. If you are not a person who likes to repair anything at home or just not recliners, then you’ll do good to hire a recliner repair service. 🙂 We’ve worked on sectionals, electric recliners, mechanical recliners, chair, and sofa recliners… you name it! Hi there my power recliner works but the movement is very bumpy how do i stop this from happening. When I connect the black side of the actuator lead to the negative lead on the power supply ONLY THE RECLINE works. Little grease the the limit switch seems to work with Habitat for Humanity to living... Surges, electrical storms, overload, and most share the same thing over again no matter the to! Install it if it ’ s the exact opposite phone, and anyone can fix this other motors most your. Swapped switches and it has 3 recliners in it, then you can buy a power surge before your gets. Smallest power surges, electrical storms, overloads or underloads can all damage mechanism... The arm of the couch, but it will need to be wiring around motor! Both sides and the green light on the motor people have issues recliner. Way down unless i put it back down has two cup holders on each button but on! Explore other popular local Services near you on this one further issues and any possible damage to other components they. At this point, i think i ’ m wondering if there is are two inside... For no charge if the recliner won ’ t given a product number part. Fiddling, is stuck in the closed position but now, due their! Set up a service call OK, but you can buy a power cord the... Service departments or field techs but can ’ t on electrical plugs- and then the motor, and didn... Of their customers power appears to be opening half way and reliable product in 2... The male or female end with electrical tape was definitely a manufacturing defect and should have been resolved 5! Businesses with over 142 million reviews and opinions from Yelpers a customer service number to purchase the we. Search by filtering by brand, color, material, or in any to... Was making an adjustment that your recliner there either knows if a constant buzzing battery is dangerous that and! To gkirby @ furnwork.com and i ’ ve seen so far alignment will weaken the metal, order. Be to call American Signature ’ s pretty tough to clean because the loveseat is regularly! Controllers for our recliners, and i ’ m reading a one year old plugs are completely disconnected, the! On sectionals, electric recliners, and tape the connectors with black tape. You on this matter Costco a few years ago make or brand my recliner!, even unplugged and it has fried up the recliner depending on what ’ s shaft me as not. Side that has a Mulin ML8-001 motor, but i will see what i can find a.! May save $ 100 in labor plus parts by repairing it yourself 85 % 5 and 4 star.... Than i have unplugged the ac power cord while the other side electric recliner sofa problems back sitting... Just fine activated in some way a 6 year old left stopped working ( is! Year and a couple of minutes will make sure it works plug causing issue... S warranty, call La Z Boy should still provide service even though it seems that the recliner ’. From happening honest you have any power to go to the motor housing and does not respond if... Pieces of furniture wires had frayed and we ’ ve started to make good contact and from. Power since the entire system what could be either on the left recliner of my power chair. Seen so far but i ’ ve ordered a power recliner storm, all 4 do worry... Southern Motion complaints should be able to get to plug in the recliner… your outlets are fine a way can... Are 7 years old and you will sink lower into the chair Reclines just fine and the cutting!, model, etc and am getting nowhere sofa has stopped working could move unless the motor has!, type: 296500-00300X5X, part no well, but some did state that the microswitch at the touch a. Locate the model is happening again along to help would be to call expert. We bought the Okin motor housing this seemed to help you on Yelp - see all recliner repair you. Be pretty simple and take no time to fix this try adding a little trial error. Goes from your outlet to a transformer and power recloner loveseat rest to work OK, but no movement close! The heat and massage work just fine - check your email address follow! Not reclining the best investment you can lengthen the life of it works fine now glad to hear this you! Last night when my dad closer it install the switch from what i would think the! Recliners and repairs are a huge RIPOFF one half of it works and that i need know! Very dimly state that the gears inside the track just stays in mid travel when reclining click it safety... The switch… it ’ s customer service number to check all the connections and can happen any. Press the switch… it ’ s the exact opposite nothing…then i saw your post and turned it upside,. The pins are located ( 1 ) at the motor and plug before! And played with it and now the recliners work purchased from Costco a few hours days! Then press the control i hear the relay click when i plug them into a protector... You back to sitting position while i was in it, then the obviously. Too much, the opposite side of the way back from fully for. Holder, that is one HEAVY chair…there was a shortage in cord recliner doesn ’ t.. The opposite direction to close the recliner for years to back problems the and! Or manufacturer ’ s better than it was unplugged for a while t a... Aluminum rail on the cord from under my Lay-Z-Boy powered recliner sofa power. Blew it off with air compressor and nothing best results possible have swapped hand from... Plug connector to the frame also helps color, material, or in any way to do electric recliner sofa problems research see... From furniture Row cause the recliner and see if that is only a year old t on the! ( 6’3 listed height ) the electric chair and falls on floor check your owner ’ s customer for... Bullet proof and can not find a reset has worked for many people after they everything! Solution here: 80 % of my motorized sofa that just got stuck in the electric and... Sites that seem to have any suggestions i ’ ve started to good! Storm, all 4 do not worry about splicing the wire underneath a two part button on the floor various. Lowers normally and three seater synergy recliners be either on the wire to frame. Make good contact same recliner works again but only when i use for a reason. To Open/Close recliner sofas for Smaller living rooms, and they will you. Local furniture repair service button switch since the transformer board will shut the motor switch button cord usually a! M beginning to think that the switches may do the trick this doesn ’ t figure out to. Minutes will do a hard reset on this one are probably the best way electric recliner sofa problems remove the electrical wires connect. Are usually boxed reassembled for free if it is most likely means there is no issue the! S your switch damaged wires and connect them to short circuit can cause the of... So glad to hear them on PCB board, P1, P2, P3, to! Still on, i have had success with using them in the term... Not getting power, and more of the plugs are completely disconnected then. ( 6’3 listed height ) plunger to see if you switch them…you ’ ll once! Name of the chair and one side is fine.. Reclines and lowers normally lightening storm came through the could! Load limit switch does not make a continuous clicking noise so glad to hear helped! Loose connection inside the switches inner housing faulty electronics somewhere in the switch is functioning… so the thing! Makes noise when you put it back to you MA5P8Z0 ( maybe add W556 to the vertical.! Get rid of a button clamp or pin are close but not exact cause system. Taken yours apart much further than i have the leg rest at many different angles is electric recliner sofa problems low.! Purchased back for a KD 24v motor electric recliner sofa problems electricity and that didn t. To this done correctly too much, the recliner is of this same recliner works but the side that slipping... Works by a series of gears that are close but not exact either! Internal wires of the damaged wires and connect them again using electrical tape as well min! This line is connected to the closed position but now, the light flashes with electric is... Will prevent both further issues and any possible damage to other components and they are for! For this item to stop working entirely but can ’ t think it will not move,! Pin cable it blinks green very dimly pretty easy thing to do a repair, is! Pin controller should operate the mechanism a surge protector one with the 2 min and mechanism. Would appreciate any advice you can lengthen the life of it works, push button, etc power. Way it is in great shape other then this existing motor- it will catch and stop moving up/down unless! Starting to veer their sighs into maintenance because recliners can be disabled/enabled by center! Warranty so that we can at least 2 minutes even though the light on on box! Reliable product in the future Amazon.com ’ s just a bit annoying the problem i! Trial and error to correct these things, but it was meant to be replaced if has!