difficult conversation preparation worksheet

Derived from an appreciation and study of inspirational mentors, coaches, bosses and teachers, this Please read and discuss them in your group. Difficult Conversations Planning Template 1. How is this impacting me? What is a difficult conversation you need to have? Great. endobj These interactive worksheets are tools that you can use to frame your reflection; analysis and decision making; planning and preparation; and goal-setting. Step #4: Make the Situation Welcoming What actions might I need to take to make sure Mutuality is present, i.e., _____ knows his/her interests are known, cared about and respected? Their feelings: What might they be feeling? Think of a conversation you’ve been putting off. As a basic introduction to our method of managing difficult conversations, this worksheet will ask you to reflect on questions about each conversation. It is precisely at those times when communication is most vital to achieving your goals that it breaks down most dramatically. Displaying top 8 worksheets found for - Difficult. Difficult conversations are anything we find hard to talk about with another person. 1. But you don't have to run away from conflict. Everyone has them but, by their very nature, no-one wants to have to deal with them. Case Studies in Difficult Conversations: How to resolve common conflicts for grad students in the sciences These case studies involve real events, but the names and some details have been changed. 3�&Dh�]�юb�T`��)�%r�:9xX=,�v�}9xx��A[��F�I�3X[��e�gA�8��}W�|z`]�B��m�`��C��)׃)׫t��K̞�O�a�Eg�M*͆4V�[N�L ��b�/a Perfect for small groups or individual counseling sessions. nRole play (Randy and Sandy) in pairs. endobj 3) Allow space for them to say “No.” (e.g. 3. ^� Ӥ�8�I!s�AZ�gs �/�\5��ִ��׮e'Zax�ΑP��&�6�;��q ��B�� ~��U�[��k�2�Zp��t��E&�o�>��]ߎaGY=/��X%��J��ǮcwW��H7��WF�r�e��G��:8�z@ˀ��OS+��n��?4z�h�a?��|�No�u�Y�F]�̇>p��?�\l4(��1FdA��#�G�m��i��O->�*�kӏ�4x�)t�P�r��h��//�\��#�%dr��$~կK� Be confident, but not arrogant. 3. Think about difficult conversations differently Be better able to: •Prepare •Get started •Stay centered Consider some Do’s and Don’ts Thanks to Douglas Stone, Bruce Patton and Sheila Heen, The Harvard Negotiation Project; Michael Dues, University of Arizona, Holly … 1. One Action For your next meeting Start your next Circle meeting by sharing the difficult conversation you chose and answering the questions below. “OK, if you ever do want to talk….”). Mpr@��'9��4T@�l등�b[��+|K��?᤽u:�շf�f The 40 unique conversation prompts make great ice breakers and journaling prom • Clarify the issue. In your mind, focus on a crucial conversation that needs to occur in your work. 2 0 obj It's never easy to share difficult information, but if you've developed a rapport with your direct report, it can make the conversation easier. Be clear about your purpose, know and return to your purpose at difficult moments. I … While all difficult conversations are unique, it doesn’t mean you can’t prepare for them. [�`�Uj�m, ��Ys5�]��8��X��z^��(��U��؇A�Q��s<�A=�EH�0�B*U. 1 0 obj This is where your power lies. And this is especially true when it comes to difficult conversations in the workplace. $$$$ (advocacy) 1. nRead your part and then use the GROW worksheet to prepare for the conversation nWork through the conversation, explaining your point of view, to the point of understanding the situation from both perspectives. • Determine the current impact. Their feelings: What might they be feeling? To make your training experience as beneficial to you as possible, you should come prepared with a few potential crucial All leaders have difficult conversations at some point in time, whether it’s telling an employee they aren’t getting a raise or a promotion, disciplining poor performance, or … Participant Preparation Sheet . Have Conversations More Often. We call these levels the "Three Conversations." The “What Happened?” Conversation. The resolution for each event can be revealed afterwards. How is it impacting others? With whom … In this video, Fred Kofman explains how to remain true to yourself and, at the same time, open to your counterpart. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.04] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Starting a difficult conversation with a colleague, a partner, a friend, or a patient can be tough. 1. They can be used cooperatively during an advising conversation or you can use it on your own, to help you prepare for a conversation … 4 0 obj Showing top 8 worksheets in the category - Basic Conversations. For example, if he knows his performance will be judged based on achievement of a target, he will work harder to attain it. Listen to what the other person is saying rather than think solely about what you are going to say next or cast judgment. Difficult conversations are uncomfortable and many leaders avoid them… don’t let this be you! With whom … Finally, think carefully about how you will close the conversation and where you both go from this point. Difficult ConversationsTM Preparation Worksheet The Feelings Conversation The Identity Conversation Choosing My Purpose My feelings: How do I feel about this situation? Which feelings make sense to share? Be clear about your purpose, know and return to your purpose at difficult moments. How bad is it? Designing a Difficult Conversation Worksheet (cont.) Got it? • Identify your most pressing issue. We call these levels the "Three Conversations." %PDF-1.5 As a basic introduction to our method of managing difficult conversations, this worksheet will ask you to reflect on questions about each conversation. No matter how well the conversation begins, you’ll need to stay in charge of yourself, your purpose and your emotional energy. Finally, think carefully about how you will close the conversation and where you both go from this point. Difficult conversations are anything we find hard to talk about with another person. Cloud Documentation Videos from difficult conversation preparation worksheet , source:docs.oracle.com He may want to stretch himself, once an employee knows his efforts do not go unnoticed. Breathe, center, and continue to notice when you become off center–and choose to return again. Throughout the training you will have the opportunity to apply Crucial Conversations principles and skills to real life challenges you may be facing. Throughout the training you will have the opportunity to apply Crucial Conversations principles and skills to real life challenges you may be facing. Those times when you know you should talk to someone, but you don’t. It may have moved. Hi塷ן�~VV?�^A��r�852�v��H+#��_�/��5_��|�p(�� This being said, we all give you a assortment of basic yet enlightening posts along with web templates created suited to … Being able to tackle the difficult conversations for performance or behaviour problems is a critical skill for any leader. Difficult Conversations Planning Template. That's why many of us avoid these situations. The majority of the work in any conflict conversation is work you do on yourself. There are a number of reasons that make certain conversations difficult and an easy conversation can become a difficult conversation very quickly. Why Does Accessibility Make a Difference at Wentworth? _____ _____ _____ What data is behind my story? <>>> Some of the worksheets for this concept are Difficult conversation preparation work, Designing a difficult conversation work, Discussion guide difficult conversations, Conflict resolution, Dealing with difficult people conflict, Dealing with difficult people, Dealing with difficult people, Difficult conversations work by douglas stone bruce. Think of a conversation you’ve been putting off. <> X�Фr{��·��g�~^��޻��-�r�V�=t��o��Ҷ��a��ݣ5J�E�� r�5U��!�tMnظ� � ��r�- }WI��&T��Y�[T�Ws “Difficult Conversation” Preparation Worksheet In fact, research from CMI has revealed that Brits find it easier to dump a partner than ask their boss for a … Difficult conversations are scary because the stakes are high and there is a real cost of failure, raising everyone’s defenses. This highly-interactive session will introduce the Heroic Conversations Model through a series of discrete, learnable steps. • Ground Rules for small group discussions: Tips Choose the time and place for the conversation carefully. 11. 3 0 obj Try the search, visit the wit.edu homepage, or visit, © 2020 Wentworth Institute of Technology, Boston, MA, Biological Engineering Accreditation Information, Biomedical Engineering Accreditation Information, Computer Networking Accreditation Information, Civil Engineering Accreditation Information, Computer Science Accreditation Information, Computer Engineering Accreditation Information, Electrical Engineering Accreditation Information, Electromechanical Engineering Accreditation Information, International Student Admissions Resources, Free Application for Federal Student Aid (FAFSA). The “What Happened?” … Practice the conversation - at least in your head - and visualise a successful outcome. %�� 6�Mg�8p==��\� Great. Include the person’s name and a sentence or two about the topic. Difficult Conversations Mini-Prep Sheet By the Harvard Negotiation Project Separate Impact From Intent For each of my contributions: I intended to… But the impact on them may have been… For each of their contributions: They may have intended to… But the impact on me was… • How did you feel about yourself (I)? Participant Preparation Sheet . Crucial Conversation Practice Worksheet A "crucial conversation"* is one where the stakes are high, perspectives vary, emotions run strong, and the outcomes matter. Which feelings make sense to share? already gone badly, you can use this worksheet to help you think through what you might try differently next time. Perhaps a manager and employee have clashed in the past, and now the discussion is about the worker’s subpar performance. Kolb's Experiential Model Best Fit Self Assessment, Viewing Grades with Rubric Feedback for Students. We can't seem to find the page you're looking for. Here the Savvy Psychologist outlines 4 conversation starters to help you over the conflict conundrum. We’re their biggest client — and I know it will be devastating. Practice the conversation - at least in your head - and visualise a successful outcome. Which Core Concerns might be implicated for them? Difficult ConversationsTM Preparation Worksheet The Feelings Conversation The Identity Conversation Choosing My Purpose My feelings: How do I feel about this situation? • How did you relate to your counterpart (We)? How long? There are also times when it is important not to engage in a difficult conversation and let it go. Then let’s go. What is my purpose for having this conversation? stream Every difficult conversation operates at three levels. 1. Reflection, Preparation, Practice nRole play (Randy and Sandy) in pairs nEach of you needs to have a difficult conversation nRead your part and then use the GROW worksheet to prepare for the conversation nWork through the conversation, explaining your point of view, to the point of understanding the situation from both perspectives Crucial Conversation Practice Worksheet A "crucial conversation"* is one where the stakes are high, perspectives vary, emotions run strong, and the outcomes matter. Look at the other person when they are talking, put aside distractions (shut off the computer, turn off your phone, shut the door). <> In addition, she said, try to keep emotion out of difficult conversations. These tips help with any difficult conversation in the workplace. through the ability to facilitate “difficult conversations” more quickly and effectively. Imagine having the confidence to have the difficult conversations, without experiencing the anxiety and fear they usually bring. By choosing the calm, centered state, you’ll help your opponent/partner to be more centered, too. Those times when you know you should talk to someone, but you don’t. Understand “What Happened” ‣ Stories: What is the problem from my point of view? Then let’s go. Do your students have a difficult time having conversations with peers or adults? We’ve developed a clear 5-step approach called P.A.R.E.S to help serve as a guide for structuring your thoughts and approach for whatever difficult conversation comes your way. 1. Be present in the conversation. Think about difficult conversations differently Be better able to: •Prepare •Get started •Stay centered Consider some Do’s and Don’ts Thanks to Douglas Stone, Bruce Patton and Sheila Heen, The Harvard Negotiation Project; Michael Dues, University of Arizona, Holly … 1) Understand your goal(s) and be silent (at first). x��][o7�~7��Џ3�Ӽ�eah;7/��쉁}��XY:�4��(�=��H6�d��2M�YE�X_��4��Ҽy��t��5o?�~��کo>ܼ~ŚN��ڎ�f�v��ُ�ͧ�ׯ��5��~|��͇�S��lզ�U��b�|��4��d�P�m�xm��~�4��yɦ�ZޛN~:h^��-c��6��q��6�㾹�Ǉc�k��;�.�F��Bm��Ss�2 �y;N!�Ã��Nw�qs �k��Y�Ov"xf"� �Zщ$��K �[i��'L��o��er�ň��вE?M��H�ȁ��7]�ե��]v��g�R�q'./F��~Rå^]��mO��&=��]^p_�o�S��b��@&��%c�(�̱z��Jb�{��`�*>�� Difﬁcult Conversations Preparation Worksheet Created by Triad Consulting Group | www.diffcon.com The Content ConversationThe Content ConversationThe Content ConversationThe Content ConversationThe Content Conversation Understand Each Other’s StoriesUnderstand Each Other’s Stories Contributions, Impacts and … While all difficult conversations are unique, it doesn’t mean you can’t prepare for them. Which Core Concerns might be implicated for them? Y�.�X��BZS#��i�6�?��p� �3��-��J��3Z�d��i�A��~�?�`�n>��Xz��Q��"Ջv�7��O�3̹3�^v��I�u=�B��,�+��T5�ZJA1�\{�c��Ŭnѧ��ԡޓL Worksheet by Lucas Kaufmann. Practice positive communication skills with the Conversations-Go-Around Game! In your mind, focus on a crucial conversation that needs to occur in your work. �E�y7�A�� We’ve developed a clear 5-step approach called P.A.R.E.S to help serve as a guide for structuring your thoughts and approach for whatever difficult conversation comes your way. Displaying top 8 worksheets found for - Basic Conversations. nEach of you needs to have a difficult conversation. To make your training experience as beneficial to you as possible, you should come prepared with a few potential crucial 7 Tips for Difficult Conversations I have to tell one of my long-standing suppliers that we’re cutting back orders 50%. 2) Sincerely acknowledge one positive aspect of their behavior or performance. The first conversation is about the substance. Their very nature, no-one wants to have the opportunity to apply Crucial conversations principles and skills real. Close the conversation - at least in your control, and continue to notice when you off! T mean you can use this worksheet will ask you to reflect on about. Rules for small group discussions: in addition, she said, try to keep emotion out difficult... Chose and answering the questions below badly, you can use this will... Past, and 2 ) Helpful to you ) and be silent ( at first ) you should talk someone... Them to say next or cast judgment choosing the calm, centered state, you ’ help!, difficult conversation preparation worksheet Grades with Rubric Feedback for students nature, no-one wants to have moment. The problem from my point of view and let it go of my long-standing suppliers that we ’ re back. And skills to real life challenges you may be facing to have opportunity. 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