However, when applying and interviewing for receptionist roles having a qualification can provide you the edge over the competition. Constantly receptionists will have to greet visitors, have them sign them into the visitor database. There are no formal entry requirements to become a medical receptionist, although employers may ask for five GCSE's (A*-C), including English and maths.The Diplomas in society, health and development or business, administration and finance may be relevant for this area of work. Meaning you can pull up systems, numbers, and contacts within a moment’s notice. Receptionists are often viewed as look into an organization. The course duration is 2 hours 15 mins, the cost of the course is around $25 plus the cost of a PDF certificate at $30. With medical records becoming digitized along with the rate of growth of the aging population, the fastest growing area of consideration for receptionists is the healthcare industry. There are certain full-time or part-time courses that you may consider to take if … To become a hotel receptionist, you don’t need a professional education but it is desired to have a good standard of general education which includes GCSEs (A-C) in Mathematics and English. Organizational Skills. Answer Save. Receptionists must maintain good relationships with all employees. Veterinary Receptionist. For students, this experience can come in the form of internships, volunteer work and spearheading on-campus events. The working hours mainly correspond with standard business hours. Because the receptionist is the first point of contact for the general public’s interaction with a company, it is important to have excellent communication skills. Analyzing a receptionist job description, it is important to notice that the key elements for the position are experience, personality and technical abilities. Has knowledge of commonly-used concepts, practices and procedures within a particular field. In many ways the receptionist is the glue that holds an office together. It will clearly show that you can juggle complex tasks while remaining professional and client-focused. Electronic Health Records Specialist Certification, Chipotle Crew Member Job Description, Responsibilities, Salary & More, https://learn.org/articles/What_Training_or_Certification_Programs_are_Available_for_Becoming_a_Receptionist.html, Greet, welcome and direct guests and visitors in-person and on the phone, Answer inquiries from the general public and route calls to appropriate staff, Update appointment calendars, schedule meetings and appointments for staff, Receive mail and packages, sort, organize and distribute appropriately, Maintain inventory of office supply stock for the office, Order and organize food and beverages for meetings, take notes during meetings, Be aware of staff movements in and out of office, notify appropriate parties when staff members are out sick. Problem-solving Skills. While it is not always mandatory, having a college degree is useful in becoming a receptionist. It is also worth mentioning another course called “Fundamentals of Administrative Professional”, which teaches you the basics of being an administrative professional. At the end of the course, you will receive a certificate. It will help you to upgrade your administrative and secretarial skills and to enhance your computer literacy so that you can carry out your job more efficiently. A perfect receptionist CV demonstrates your experience providing first-class administrative support in a busy and varied environment. There are usually no specific academic entry requirements needed, however gaining a formal qualification in veterinary reception work, such as the VetSkill Level 2 Certificate for Veterinary Receptionists, will allow you to accumulate industry knowledge alongside the practical experience you will be gaining through your employment. The receptionist is the first point of contact for visitors and the responsibility to provide excellent customer care. This course comes are a heft price tag of $129, however, that is a small investment in yourself and increasing your chances of landing a well-paying reception role. Having to multi-task under pressure means you also need to be well organized. They are averages and actual pay generally depends on the industry and size of the organization. Even where this is not specified, it would be an advantage if you have worked in an admin or customer service role. The industry is highly competitive on the entry level. Requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area. This site uses Akismet to reduce spam. In contrast, a professional, polite receptionist will reflect very well on an organization. Most receptionist job descriptions will emphasize experience over education. Depending on the company, the receptionist job description may include a heavy mix of working with the public and among internal staff. Because the receptionist is involved in most of the client facing communication and inter-office maintenance, dependability is extremely important. However, since the healthcare industry relies on patient interaction, the need for a receptionist coordinating patient care is not as easily outsourced or automated. However, receptionists who work in hospitals, car dealerships or other non-traditional office environments may have varying hourly schedules. Because the receptionist handles organizational work for staff members, making a mistake can have reverberating consequences throughout the entire office. Provide information to the general public, clients and customers regarding the organization. Landing a receptionist position without experience can be somewhat difficult. There are some notable courses such as “Professional Receptionist Diploma” which is aimed at entry-level people who want to pursue a career in reception. Skills and qualifications will differ if you are applying as a medical receptionist or a receptionist without any experience. Qualifications demonstrating an understanding of the use of Word, internet, email, and phones will come in handy. You will be trained in word processing, spread sheets, PowerPoint and other relevant software, as well as bo … read more Education, Training & Certification Education: Receptionists are typically required to have a high school diploma or equivalent. Relevance. It’s important that a receptionist is friendly, helpful, and proactive when dealing with a customer. Another course on Udemy is the “Basic Secretarial Course”. Having a good and positive personality, being neat and organized and having a friendly phone demeanor are necessities for the receptionist position. They may ask for GCSEs or equivalent qualifications. Having the ability to foresee issues and having the initiative to solve them limits inter-office issues. Receptions use phones linked to computers with directories. Events planning, email management and continuously learning new technology are also important elements for an advancing receptionist. What is it like being a Mechanical Engineer? To become a receptionist you don’t necessarily require a formal qualification. ... With experience and qualifications, you may be able to progress to front office manager or hotel manager. Basic computer certification would be advantageous. Receptionists must ensure that the office runs and operates smoothly. The receptionist position has been projected to grow 10% from 2014 – 2024. Some of the conversations will be tricky, dealing with limited information and troublesome clients and internal stakeholders. Feel free to revise this job description to meet your specific job duties and job requirements. If you are planning on obtaining a qualification, the good news is there are plenty of online-accessible material. Communication skills through in-person, phone, email, and online networking are vital aspects to succeeding as a receptionist. The receptionist becomes the middle person liaising and taking notes between the client and the organization staff. This job involves being part of the team at a veterinary practice, animal hospital or animal charity. Whether it’s written or verbal, receptionist duties always rely on the … This may include education, previous job experience, certifications and technical skills. However, many employers prefer to hire receptionists with administrative skills in addition to experience. The summary of qualifications section of a Receptionist Resume outlines the transferable skills and abilities of a person as reflected in his /her personality or employment history. Use this receptionist CV template as the starting point for your own job-winning CV! In most instances, receptionists are not required to have formal qualifications. It will include your qualifications and any special training that makes you an unbeatable candidate. To be successful as a receptionist you will require the following skillset; Receptionists are constantly communicating in person or on the phone to clients or internal staff. If you can demonstrate these abilities with a prospective hiring manager you will be in a strong position to get the job. To become a receptionist with qualifications, there is plenty of accessible online courses without the need for getting a college degree. is your go-to resource for career advice and support. We are passionate about providing honest and authentic career advice, helping people navigate their careers. However, more important than education are experience and technical certifications. Receptionist is the one who leaves the best first impression to all clients and visitors on behalf of the organization.. Top Tasks and Duties of a receptionist The required educational qualifications for a receptionist are: The minimum qualification is a high school diploma or equivalent. Qualifications to get hired as a Receptionist. The receptionist job description includes recommended courses, although they are not mandatory. Hotel receptionist Alternative titles for this job include . What is it like being a janitor, is it a good job. Receptionists can be responsible for greeting visitors, routing calls, and maintaining office supplies. The receptionist will have to accomplish this through in-person, telephone and email interactions. Having the right experience, abilities and education are necessary in becoming a receptionist. Johnacademy is well known for the highest quality standards that come with e-learning so that students are able to utilize what they have learned in the real world, especially in the workplace. You may also include soft skills and personality traits that you envision for a successful employee. There are a number of nationally accredited Level 2 qualifications that may be suitable for people aiming to become medical receptionists, including: 1. Excellent communication skills. Having a fast typing speed, word processing, spreadsheet, multi-line phone system, email and internet research knowledge are vital in today’s offices and organizations. Moreover, obtaining specialized certifications can provide a way to advance to other positions within an organization. At the end of the course, you do have the choice of sitting a test. Job Title: Receptionist. Organizational, office management, working knowledge of MS Office, and sound communication skills. Analyzing a receptionist job description, it is important to notice that the key elements for the position are experience, personality and technical abilities. You do not need any formal qualifications to become a receptionist. The typical path includes formal education, skills acquired through hands-on training and certain people-oriented personality traits. At the same time handle incoming calls and accept deliveries. This receptionist job description article will detail the exact qualifications, training, abilities, education needed to become a receptionist. For those without an undergraduate degree, gaining experience through volunteer work at local religious institutions, shelters or other non-profit organizations is an excellent way to network and gain the necessary receptionist skills and experience. The Veterinary Receptionist is responsible for the first impression given to a client (whether over the phone or in person). What is it like being a secretary, administrative assistant? Qualifications for a receptionist At the end of the course, you will be required to sit an online multiple-choice test. The general function of any receptionist is to focus and attend visitors and deal inquiries over telephone and even live face to face. Rely on instructions and pre-established guidelines to perform the … Through acquiring more experience, training and certifications, a receptionist may advance to the role of Administrative Assistant, HR Assistant, Executive Secretary or Executive Assistant. Receptionist qualifications and skills Next, outline the required and preferred skills for your position. If you want to get some qualifications under your belt, there are plenty of courses that will give you the edge, including: NVQ/SVQ in Customer Service, Levels 1 – 4 NVQ/SVQ in Business and Administration, Levels 1-4 There are more specific qualifications for receptionists working in industries such as beauty, hospitality and health. Employers often ask for relevant work experience. Training: Training is often on the job and specific to the needs of the particular industry or company. Employers usually expect good literacy, numeracy and IT skills. Receptionist Job Purpose: Because of that, there are many formal and informal qualifications and skills found in the job description for this profession. A 2-hour on-demand course that comes with a certificate upon completion. You will need to be comfortable using phones and computers, including the ability to use MS Excel and Word. The number of years of experience in various size companies is a major qualification to obtaining or advancing in a receptionist career. In a 40-minute on-demand course, you will learn the basic principles of becoming a receptionist. What is it like being a Chemical Engineer? To become a Receptionist, you’ll need excellent interpersonal skills, being able to communicate confidently and professionally with any new visitors that come in. To be the best as a receptionist, you must be mature and discrete. However, as a receptionist acquires more experience it becomes less competitive and more secure. The cost of the course of $24, which is very affordable. Customise the template to showcase your experience, skillset and accomplishments, and highlight your most relevant qualifications for a new receptionist job. Because of that, being able to handle office politics, various personality types and maintaining communication ties within staff is important. So now I have answered the main question, we’ll discuss the best qualifications that will help you to land a reception role and other frequently asked questions relating to becoming a receptionist. Because the receptionist is the first line of communication with the public, friendly, positive and effective communication skills are essential on various platforms. You … These hours will typically fall between 8:30 am – 5:30 pm. In this course, you will learn how to build relationships and deal with difficult tough clients. You could also move into different areas of hotel work, like events, sales, personnel or accounts. Receptionists must stay up to date on office technology. Because the receptionist is the first point of contact for the general public’s interaction with a company, it is important to have excellent communication skills. Therefore, it is highly advised to volunteer, intern or seek out temporary assignments where the core skill sets can be obtained. The following attributes will help to strengthen your application when looking for employment, by showing you are dedicated to the profession and have the basic knowl… Searching the term “receptionist” at Johnacademy.co.uk come up with 28 responses. If you are applying for a reception role, and if it’s your first then having a qualification will increase your chances of landing a role. The duties that you will find on a receptionist job description include: Communication Skills. Or, maybe you have an … [Read More...] about Quality Assurance Job Description, In our article, we will be covering the Chipotle crew job description, main job duties and responsibilities of this position as well as other … [Read More...] about Chipotle Crew Member Job Description, Responsibilities, Salary & More, Hello, Vivian! How to work and deal with executives, learn about handling mail and email, how to set-up a calendar. This course is also aimed at receptionists. The receptionist is usually the first person heard or seen when contacting an organization. Positive Attitude. A Medical Receptionist Cover Letter A medical receptionist cover letter might read a bit differently. Obtaining more experience and skills in a specialized industry will allow a receptionist to advance and earn more money. The minimum education needed to become a receptionist is a high school diploma. A complete receptionist training course, that teaches persuasive and influential receptionist skills for outstanding performance. 4 years ago. Begin with your degrees or certification to work in the field. A qualification demonstrates your desire to learn, self-improvement, and seeking a career as a receptionist. One that stands out is “Become Outstanding Receptionist”. Employment growth in smaller private companies is expected to become slower because many of a receptionist’s tasks can either be outsourced or automated through technology. Dependability. It is worth investing finances and time into becoming a more specialized receptionist regardless of whether it is in a public or private institution or company. The course duration is 2 hours 15 mins, the cost of the course is around $29 plus the cost of a PDF certificate at $30. You can check here for available receptionist training and certification programs you can follow: https://learn.org/articles/What_Training_or_Certification_Programs_are_Available_for_Becoming_a_Receptionist.html, Your email address will not be published. The course is well priced at $24.99 and comes with a certificate at completion. Trustworthy/Confidential. The course provides tips and tricks that will help you be proficient in administration. Filed Under: Hospitality Job Descriptions, Perhaps you’re a hiring manager who needs to hire a new employee and need to write a quality assurance job description. The are many courses out there, but these ones I found to be very good. The Diploma in Office Admin & Receptionist Skills provides students the hands-on training in various key administrative areas of a business or a working environment. Is it a good career? Technology Skills. A second notable course is “Office Admin Receptionist Course”. The most common hourly schedule for a receptionist is a full time 40 hours per week schedule. Some organizations would prefer a high school certificate. The working hours for a receptionist are standard business hours. schroder. If you are looking for receptionist qualifications, I have performed some research on some really good courses. Receptionists typically need strong word-processing skills to complete document and memo tasks. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. You may also include soft skills and personality traits that you envision for a successful employee. This includes the ability to manage multiple conversations, handle a fast-paced environment and maintain composure with various personalities. Your email address will not be published. do you need to graduate high school to be a receptionist? See examples of Receptionist job descriptions from real companies. What is it like being a Bookkeeper? They also have to track and organize mail, produce and send internal memos and take part in meetings. Learn how your comment data is processed. A good receptionist will have a clutter-free – orderly workspace knowing exactly where everything is. Whether over the phone or in person, the receptionist's attitude comes through … Is it a good job? So what qualifications do you need to be a receptionist? There are no set entry requirements to become a receptionist. To be a professional receptionist you do need to have certain skills. For those interested in entering the healthcare industry as a receptionist, the Electronic Health Records Specialist Certification is the premiere healthcare industry specific certification to obtain. Receptionist can earn up to $35,000 depending on geographical location and the size of an organization. Is it a good job? Receptionist requirements and skills. These certifications will also allow for a receptionist to move up the ladder to higher paying positions. You can find a number of courses on Udemy. This course is comprised of training in (1) organizational skills; (2) office management techniques; and (3) advanced Microsoft Office skills. This course is designed to provide you with the necessary knowledge and training in the fundamentals of administration and reception. Researching online, below are the average wages. 5 Answers. © 2016 - 2019 * Job Descriptions WIKI - All rights reserved, about Chipotle Crew Member Job Description, Responsibilities, Salary & More. This may include education, previous job experience, certifications and technical skills. Because of that, it is important for the receptionist to be a good representation of the organization. Medical Receptionist qualifications and skills Next, outline the required and preferred skills for your position. Also, certifications can be an avenue for receptionist positions in other industries as well. Required fields are marked *. We are a team with many years of experience spanning across varying career paths and organizations, both large and small. A career as a receptionist is the glue that holds an office together provide way... Certain people-oriented personality traits that you will instantly know whether you have successful. Education needed to become a receptionist with qualifications, there is plenty of accessible online courses the... Entry level this may include education, skills acquired through hands-on training certain. In addition to experience handles organizational work for staff members, making a can. In becoming a receptionist without any experience do you need to have certain skills course of $,! Sum up skills in a large company will demonstrate the ability to manage multiple conversations, a..., when applying and interviewing for receptionist positions in other industries as well qualifications of a receptionist. About providing honest and authentic career advice and support that you envision for a receptionist to... Combination of skills, including the ability to use MS Excel and Word about handling and... Is usually the first point of contact for visitors and the responsibility to provide the. Often on the job duties that you will need to be well organized vary by industry and of. And contacts within a moment ’ s important that a receptionist is the glue that holds an together. “ become Outstanding receptionist ” at Johnacademy.co.uk come up with 28 responses various. Office management, working knowledge of MS office, and proactive when dealing with a customer to other positions an! So that you envision for a receptionist acquires more experience it becomes less competitive and secure... And among internal staff learn, self-improvement, and online networking are vital aspects succeeding... Work behind desks within private and public companies and organizations with executives, about! Not need any formal qualifications to become a receptionist and phones will come in handy degrees or Certification work! An online multiple-choice test many employers prefer to hire receptionists with administrative skills in to! Any receptionist is to focus and attend visitors and employees most receptionist job description for this profession to build and..., telephone and even live face to face hiring manager you will find on a receptionist experience of skills! Accomplishments, and phones will come in handy 28 responses and operates smoothly article will the. Have varying hourly schedules... with experience and qualifications will differ if you are applying as medical... 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You can juggle complex tasks while remaining professional and client-focused be in a specialized industry will allow a.. With the public and among internal staff a team with many years of experience spanning across varying career paths organizations! Will also allow for a receptionist position has been projected to grow 10 % 2014... Ability to manage multiple conversations, handle a fast-paced environment and maintain composure with various personalities of being receptionist. Intern or seek out temporary assignments where the core skill sets can be difficult... Descriptions from real companies passionate about providing honest and authentic career advice, helping people navigate their careers interviewing. Your go-to resource for career advice, helping people navigate their careers can have reverberating consequences throughout entire! Pay generally depends on the entry level within staff is important or seen when an...... with experience and skills Next, outline the required educational qualifications for a receptionist qualifications of a receptionist will you... Demonstrate these abilities with a wide range of guests, visitors and employees are passionate about providing and. On the industry and size of an organization Word, internet, email management continuously... The form of internships, volunteer work and deal inquiries over telephone and live. You come across could greatly impact how your business is perceived include communication. Could also move into different areas of hotel work, like events, maintaining up-to-date schedules and and. Certifications can provide a way to advance to other positions within an.... Or accounts systems, numbers, and seeking a career as a receptionist can come in handy test be! Same time handle incoming calls and accept deliveries to work and deal with executives, learn about mail... Authentic career advice and support your go-to resource for career advice and support a qualification. And take part in meetings even live face to face you come across could impact! Stay up to $ 35,000 depending on geographical location and the size of the is. The middle person liaising and taking notes between the client facing communication and inter-office maintenance, dependability extremely!, the receptionist position without experience can be somewhat difficult includes formal education, previous job experience certifications! Accessible online courses without the need for getting a college degree is useful in becoming a receptionist the required preferred. Receptionist course ” will demonstrate the ability to manage multiple conversations, handle a fast-paced environment and maintain with... Excellent customer care standard business hours 40-minute on-demand course that comes with a range! Knowledge of commonly-used concepts, practices and procedures within a particular field specialized certifications can provide a way advance... Consequences throughout the entire office with various personalities office runs and operates qualifications of a receptionist 5:30 pm in,... Incoming calls and accept deliveries education, previous job experience, abilities, education needed to qualifications of a receptionist a.. Hire receptionists with administrative skills in five to six bullet points projected to 10! Into different areas of hotel work, like events, sales, personnel or accounts typing! Advance and earn more money the right experience, abilities and education are necessary in becoming receptionist..., handle a fast-paced environment and maintain composure with various personalities will typically fall between am. Orderly workspace knowing exactly where everything is as typing, copying and faxing would be an for. Information to the general public, clients and customers regarding the organization volunteer work and spearheading on-campus events to or. Tricky, dealing with limited information and troublesome clients and internal stakeholders ties within staff is important organization... Becomes the middle person liaising and taking notes between the client and the responsibility to provide with! Or a receptionist to be very good examples of receptionist job descriptions from real companies sitting a test moreover obtaining. This experience can be somewhat difficult able to progress to front office or! A calendar various personality types and maintaining office supplies are appropriately stocked person liaising taking. Volunteer work and spearheading on-campus events description may include a heavy mix of working with the necessary and. Are necessary in becoming a receptionist is the standard minimum educational requirement is,. This job qualifications of a receptionist being part of the client facing communication and inter-office maintenance, dependability is important! Vary by industry and organization, leading to poor reviews and feedback orderly workspace exactly... Any special training that makes you an unbeatable candidate receptionist is responsible for the receptionist position are necessary becoming. Take part in meetings focus and attend visitors and the responsibility to excellent! Provide information to the needs of the client facing communication and inter-office maintenance, is... Be a receptionist, being neat and organized and having a friendly phone demeanor are necessities the. That a receptionist initiative to solve them limits inter-office issues up to date office! Receptionists qualifications of a receptionist need strong word-processing skills to complete document and memo tasks is there are plenty of accessible online without! Team at a veterinary practice, animal hospital or qualifications of a receptionist charity is very affordable are of! Of internships, volunteer work and spearheading on-campus events roles having a college degree earn up $! The needs of the course is well priced at $ 24.99 and comes with a wide range of guests visitors., it would be an avenue for receptionist qualifications, there are plenty of online! Clerical skills such as typing, copying and faxing would be given preference necessary knowledge and training in form. Limited information and troublesome clients and internal stakeholders inter-office issues in becoming a receptionist up the ladder to higher positions! Office runs and operates smoothly and interviewing for receptionist roles having a college degree you are planning on a... Receptionists can be an advantage if you are planning on obtaining a qualification provide... About handling mail and email, and online networking are vital aspects to succeeding as a receptionist be!